The New Energy Tech Consumer Code (NETCC) Administrator protects the integrity of the program and consumers through three actions:
Please note that data on this page and in the monthly reports below includes complaints relating to the Approved Solar Retailer program for the period February to June 2023. Data in the more detailed quarterly reports relates to the NETCC program only. You can also view compliance reports for the previous Approved Solar Retailer program here.
1 February 2024 to 31 January 2025 or *as of 31 January 2025
1,700* | 447 | 9.6% |
| APPROVED SELLERS | APPLICATIONS | APPLICATIONS REJECTED |
273 | 265 | 79 |
| COMPLAINTS RECEIVED | COMPLAINTS CLOSED | COMPLIANCE ACTIONS |
The following reports are a summary of recent compliance activity. You can see a full history of compliance reports since the NETCC program launched in February 2023 here and compliance reports for the previous Approved Solar Retailer program before February 2023 here.
Please note: The number of complaints received between February 2023 and May 2023 includes complaints received for the Approved Solar Retailer (ASR) program and the New Energy Tech Consumer Code (NETCC) program. The number of complaints received from June 2023 are only for the NETCC program.
Note: if you cannot see all data labels on a mobile device, please view on a desktop device or click 'Get the data'. No response refers to the complainant not responding to our queries. Out of Jurisdiction occurs when the incident took place prior to the Retailer becoming a Signatory.
All Approved Sellers have committed to complying with the New Energy Tech Consumer Code (NETCC). All potential breaches of this Code are investigated and action may be taken where there is any failure by an Approved Seller to meet its obligations.
Further information about the complaints procedures can be found here.
The following information is a summary of complaints and breaches related to Approved Sellers, and actions that have been taken.
| Company Name | Company | Reason | Code Section | Breach Level | Start Date |
|---|---|---|---|---|---|
| Aus-Brite Solar Pty Ltd | Aus-Brite Solar | Failing to provide a complaint quote | Quote – financial disclosure | Major | 7 Feb 2025 |
| Failing to provide a quote that meets the minimum 10-day requirement for price validity | Quote – financial disclosure | Major | |||
| Failing to include information pertaining to site conditions in the quote | Quote – financial disclosure | Major | |||
| Failing to obtain clear consent for variation to the system design | Contracts | Minor | |||
| Failing to respond to the energy supplier’s requests for additional information on grid connection and keep the consumer updated on the status of their connection request | Activation | Major | |||
| Solution Solar Pty Ltd | Solution Solar | Failing to submit relevant documentation for connection to the Energy Network and for reconfiguration of the meter | Activation | Major | 5 Feb 2025 |
| Failing to cooperate with the Code Administrator's investigation | Compliance with the Code | Major |
| Company Name | Company | Reason | Code Section | Breach Level | Start Date | End Date | Action |
|---|---|---|---|---|---|---|---|
| Aztek Wind and Solar Pty Ltd | Aztek Wind and Solar |
Failing to facilitate the system connection to the energy network within a reasonable timeframe. | Activation | Major |
17 April 2024 |
9 May 2024 |
Signatory underwent an internal audit and implemented amendments to its business procedures to prevent similar breaches reoccurring. Signatory also submitted a written undertaking to comply. |
| Failing to cooperate with the Code Administrator and complete outstanding remedial actions. | Compliance with the Code | Major |
Company Name |
Company |
Reason |
Code Section |
Breach Level |
Start Date |
The Trustee for RVB Solar Unit Trust |
RVB Solar |
Failing to comply with all local, state and federal legislation, relevant Accreditation Guidelines, and regulations. | Legal and privacy obligations | Major | 7 September 2023 |
Failing to demonstrate the responsibility required to ensure compliance with the NETCC by employees, contractors, agents, representatives or any other individuals or businesses acting on the company's behalf. |
Compliance with the Code |
Major |
|||
Healthcare With Care Pty Ltd |
Center Solar |
Failing to ensure the safety of consumer personal information. | Legal and privacy obligations | Major | 6 February 2024 |
Failing to comply with the Code. |
Compliance with the Code |
Major |
|||
Failing to take responsibility for the conduct of employees' conduct with the Code. |
Compliance with the Code |
Major |
|||
Sun Masters PTY LTD |
Sun Masters |
Misrepresenting association with government and falsely claiming to be part of a government scheme. | Advertising and promotion | Major | 23 May 2024 |
Failing to ensure the safety of consumer personal information. |
Legal and privacy obligations |
Major |
|||
Failing to comply with the Code. |
Compliance with the Code |
Major |
|||
Failing to take responsibility for the conduct of employees' conduct with the Code. |
Compliance with the Code |
Major |
|||
Universal Exim Pty Ltd |
Bright Source |
Failing to address and respond to the consumer's complaint. | Complaints | Minor | 6 June 2024 |
Failing to cooperate with the Code Administrator's investigation. |
Compliance with the Code |
Major |
|||
Sunflow Solar Pty Ltd |
Sunflow Solar |
Failing to cooperate with the Code Administrator and complete outstanding remedial action. | Compliance with the Code | Major | 27 August 2024 |
Solarever (Solar Ever) Pty Ltd |
Solarever |
Failure to issue a contract and meet contractual requirements in accordance with the NETCC. |
Quote – general requirements | Major | 4 December 2024 |
Quote – financial disclosure | |||||
Quote – design | |||||
Quote – connections | |||||
Contracts | |||||
Misleading information being supplied to a government program. Failure to demonstrate intention to comply with the Code. | Compliance with the Code | Major |
