Compliance activity

The New Energy Tech Consumer Code (NETCC) Administrator protects the integrity of the program and consumers through three actions:

• Rejecting applications from retailers that do not meet the NETCC requirements
• Investigating complaints against Approved Sellers and sanctioning those found in breach of the NETCC. Where serious, repeated or wilful violation of the NETCC are identified Approved Sellers may be suspended, cancelled or removed.
• Conducting compliance audits of Approved Sellers to assess compliance of their sales activities.

Please note that data on this page and in the monthly reports below includes complaints relating to the Approved Solar Retailer program for the period February to June 2023. Data in the more detailed quarterly reports relates to the NETCC program only. You can also view compliance reports for the previous Approved Solar Retailer program here.

Key program statistics from last 12 months

1 June 2023 to 31 May 2024 or *as of 31 May 2024

Note: the complaints numbers were updated in March 2024 to use only data for complaints handled under the NETCC program, previously it had included data for complaints under the previous Approved Solar Retailer program.

Reports

The following reports are a summary of compliance activity since the NETCC program launched in February 2023. Because there is an overlap in compliance duties with the previous Approved Solar Retailer program statistics from both programs are included until July 2023.

Applications

Monthly applications received and rejected February 2023 to May 2024

Complaints

Please note: The number of complaints received between February 2023 and May 2023 includes complaints received for the Approved Solar Retailer (ASR) program and the New Energy Tech Consumer Code (NETCC) program. The number of complaints received from June 2023 are only for the NETCC program.

Monthly complaints received and closed February 2023 to May 2024

Note there are more complaints closed than received because this number includes complaints resolved from the previous Approved Solar Retailer program.

Breakdown of closed case outcomes June 2023 to May 2024

Note: if you cannot see all data labels on a mobile device, please view on a desktop device or click 'Get the data'. No response refers to the complainant not responding to our queries. Out of Jurisdiction occurs when the incident took place prior to the Retailer becoming a Signatory.

Breaches

All Approved Sellers have committed to complying with the New Energy Tech Consumer Code (NETCC). All potential breaches of this Code are investigated and action may be taken where there is any failure by an Approved Seller to meet its obligations.

Further information about the complaints procedures can be found here.

The following information is a summary of complaints and breaches related to Approved Sellers, and actions that have been taken.

Current suspensions

Past suspensions

Expulsions